1qqq Privacy Policy — How Your Personal Data Is Protected

Welcome to 1qqq's Privacy Policy. 1qqq ("we", "our") is an online gaming platform serving gamers in Bangladesh. We believe that protecting your privacy is not merely a legal obligation — it is an ethical responsibility.

This Privacy Policy has been prepared in compliance with the GDPR (General Data Protection Regulation) and the guidelines of international gaming authorities. By using the 1qqq website or app, you agree to this policy.

If you have any questions, please contact our privacy team directly. We are always ready to help.

1qqq collects two types of information from you — Information provided directly by you and Automatically collected information।

Directly provided information:

• Full name, date of birth, gender
• Mobile number and email address
• Identity document details (for verification purposes)
• Payment method details (mobile banking number, bank account)
• Records of conversations with the support team

Automatically collected information:

• IP Address & Device Information
• Browser type and operating system
• A log of how long and how you have used the platform
• Gaming History & Transaction Records
• Cookies & Session Data

1qqq collects your information in the following ways:

• Registration Form: You provide information directly when creating an account.
• Identity Verification: During identity document verification as part of the KYC process.
• Transaction records: Automatically at the time of each deposit and withdrawal.
• Cookies & Tracking: Via cookies while browsing the website.
• Support communications: When you contact us via live chat or email.
• Third-Party Verification Provider: Through an approved service provider for age and identity verification.

1qqq uses your data only for specific, legitimate purposes. Your information is never used for any unauthorized purpose.

1qqq never sells your personal data. However, limited information may be shared in the specific circumstances outlined below:

• Payment Processor: Necessary information is shared with payment gateway providers to process transactions.
• Identity Verification Provider: With authorized verification service providers for the KYC process.
• Game Provider: Only the minimum information necessary to provide the specific gaming service.
• Legal Authorities: Upon a valid court order or a lawful request from a regulatory authority.
• Business Successor: In the event of a company merger or acquisition, the same privacy policy will continue to apply.

1qqq's website uses cookies and similar technologies to enhance your browsing experience and make the platform more effective.

Types of cookies we use:

• Essential Cookies: Required to maintain login sessions and ensure security. Disabling these cookies will prevent the site from functioning properly.
• Functional Cookies: Used to remember your preferences (such as language and theme).
• Analytics Cookies: Used to understand which parts of the platform are most visited — data is fully anonymised.

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain services.

1qqq retains your data only for as long as necessary. Retention periods vary by data type:

• Account Information: For the duration the account remains active and for 5 years after closure (as required by law).
• Transaction records: A minimum of 5 years, as required by the licensing authority.
• Communication Records: Support tickets and chat logs are retained for up to 2 years.
• Gaming History: For as long as the account remains active.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last a maximum of 1 year.

Once the retention period expires, data is securely deleted or anonymised.

As a 1qqq member, you have several important rights regarding your own data. These rights are detailed below:

To exercise these rights, contact 1qqq's support team. We will respond to your request within 30 days.

1qqq employs multiple layers of industry-standard security measures to keep your data protected.

• SSL/TLS 256-bit Encryption: All data transfers are conducted through encrypted channels.
• Two-Factor Authentication (2FA): An additional layer of security for accessing your account.
• Regular Security Audits: Through third-party specialists.
• Restricted access controls: Only authorized personnel are permitted to access your information.
• Firewall & Intrusion Detection: To prevent unauthorized access.
• Data Backup: Regular encrypted backups are stored in a secure location.

1qqq is intended for users aged 18 and above only. We do not knowingly collect data from anyone under the age of 18.

If we become aware that we hold data belonging to a minor, that account will be immediately closed and all associated data will be deleted.

If parents believe their child is using 1qqq, please contact our support team immediately.

1qqq may update this Privacy Policy from time to time. When significant changes are made, we will:

• We will post a notice on the platform
• We will attempt to notify you at your registered email address
• We will update the "Last Updated" date at the top of this page

Continuing to use 1qqq after any changes have been made will be considered your acceptance of the updated policy. We therefore recommend checking this page regularly.

For any questions about this Privacy Policy, to exercise your data rights, or to submit a complaint, please reach out through the following:

• Live Chat: Available on the platform for instant 24/7 assistance
• Email: [email protected] (for privacy-related matters)
• General support: [email protected]

We aim to respond to all data rights requests within 30 days.